What is an Electric Bike?
What is a Fat Tire Bike (Or what is a Fat Tire Electric Bike?)
Where is FattE-Bikes located?
Your bikes sound amazing but I don't ride because: I have bad knees, I hate hills, I don't want to go fast, I've never ridden an electric bike before.
Do I need a license or permit?
How fast can a FattE-bike go?
How far can I go on a single charge?
How long does it take to charge?
How long will the battery last?
Our batteries will last for 2+ years with 500 full charge / discharge cycles or about 10,000 miles.
Does it have Regenerative braking?
The short answer is no. For a variety of reasons regenerative braking or ‘regen’ is not very practical or efficient. It uses something called a Direct Drive Motor which has a variety of issues that comes with these types of motors including added weight and resistance. On top of that if you rode the bike on a single charge, you are only realistically going to get back about 5% of the of the overall charge of the battery. So let’s say that you normally get 30 miles per charge on a ride, 5% of that is 1.5 miles – not really much of a gain! Our motors instead carry the more efficient geared hub motor. For much more information on this topic you can go here and here and if you really want to geek out on the math – here.
Does the battery charge while I'm pedaling?
No, but we would love to offer it as soon as it’s possible! This technology is still in its infancy and is far from affordable for most people. Your FattE-Bike can be charged using regular power so even though it doesn’t self charge it’s still one of the most eco-friendly ways to get around. In fact ebikes can average the equivalence of 1,000 miles to the gallon.
Is there a height and weight limit?
Do I have to use the motor?
Do I have to pedal?
Where can I ride?
How and where can I buy a FattE-bike?
What methods of payments do you accept?
Do you ship out of the country?
How is a bike delivered after purchase?
Once I receive my bike, how much assembly is required?
Where can I get assistance with bike maintenance?
Do the bikes come with a warranty?
Yes! Each FattE-Bike comes with a one-year warranty. For MUCH MORE detail see below (Use your best fast-talking, disclaimer radio voice as you read the next legalese)
WARRANTY Each FattE-Bike comes with a one-year limited warranty. This warranty is provided to only the original consumer purchaser. This warranty gives you specific legal rights. You may have other legal rights which vary from state to state. From the time of purchase FattE-Bikes will cover manufacturing defects in your product.
What is covered: Covered electric bicycle components include: lithium ion battery, bell bottom bracket, brakes, cogset / cassette, controller, crank set, derailleur, LCD display, fork suspensions, fenders, frame, freewheel, handlebar, hardware, headset, horn, hub, kickstand, LCD, lights, motor, pedals, post, reflectors, rims, saddle, seat, set, shifter, stem, throttle, wheel and wiring harness.
What is not covered: FattE-Bikes are designed for general transportation and recreational use. They have not been designed to withstand “extreme” riding conditions. This warranty does not cover damage or failure resulting from: neglect, abuse, stunt riding / jumping or riding with more people than the bike was designed for. Commercial or retail activities are not covered. The FattE-Bikes warranty covers manufacturing defects. Manufacturing defects are consider to be defects in materials or the workmanship with the delivered product(s) and are subject to the terms of this warranty. The warranty is expressly limited to the replacement of defective parts at the sole discretion of FattE-Bikes. The warranty does not cover defects or damage stemming from: accidents, misuse, wear and tear, operator error, improper assembly, acts of God, paint damage, rust, failure to follow manufacturers’ guidelines outlined in the owner’s manual, or stemming from improper maintenance. Alterations, modifications, or installation of incompatible components or accessories, are not covered. Any attempt to defeat, over-ride, enhance or otherwise modify the motor, controller, battery, display, brakes or drive train are not covered and will void this warranty. FattE-Bikes in not responsible for direct, incidental or consequential damages including, without limitation, damages for personal injury, property damage or economic losses whether based on contract, warranty, negligence, product liability or any other theory. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you.
Wear Items: Wear on consumable components defined as: brake pads, tires, tubes, grips, saddle coverings, cables, chains, chain rings, and cogs are not covered under the terms of the warranty.
Battery Coverage: The lithium ion battery, rated for 500-600 discharge cycles comes with a one year warranty. This warranty does not cover damage stemming from: normal wear, power surges, improper charging or maintenance, water damage, or other misuse.
Claims Process: To report a potential warranty claim contact FattE-Bikes at either email@example.com or 720-440-2971. We will require pictures or video of the damaged component. In some situations we might require inspection of the damaged component before determining eligibility for coverage under the terms of this warranty. The customer is responsible for all costs relating to the disassembly and shipping of damaged parts back to FattE-Bikes. If FattE-Bikes determines that a component is covered under warranty we will either repair or replace the defective component. FattEBikes will also provide assistance in replacing the defective component. Costs for third-party repair or part replacements will not be covered unless authorized by FattE-Bikes prior to obtaining service. Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant.
Shipping Damage: Extensive efforts are made to protect your FattE-Bike during shipping. Upon receiving your FattE-Bike first take note of any damage to the packing container. If there is damage notify your delivery driver, and make note of the damage before signing for the delivery. Take pictures of any damage to the packaging. Next inspect your product(s). Report any damage to us at either firstname.lastname@example.org or 720-440-2971. Keep all packaging material and paperwork until you are done inspecting the product(s). If damage is found the packing materials maybe required to send the product back to FattE- Bikes. Due to the time sensitivity around freight damage all claims, including those for missing components must be made to FattE-Bikes within 30 days. FattE-Bikes will replace any components that have been damaged during shipping.
Terms & Conditions: Warranty terms and conditions are subject to change without notice. This is the only FattE-Bikes warranty. Any other warranties including but not limited to, those implied by law such as warranty of merchantability or fitness for a particular purpose are subject to the terms above.